Keeping the confidentiality and your privacy of your private information is important to Us. We're committed to safeguarding Your private information. This privacy statement describes what information We gather, how information is gathered, used and handled, when information may be divulged to third parties with Your consent, Your rights for requesting access to or amending Your private information, as well as how you can provide Us with feedback or make a criticism. This document may be amended by Us from time to time.
Your permission is meant by approval. Your consent can be implied or express. Your consent will be indicated when we can reasonably form a decision from our pre established relationship with You Which You have given approval by either taking action or deciding not to take actions.
3. Information We Collect
We shall only collect information which is essential for providing You with our services. We shall only collect information which is crucial for the purposes for which it'll be used. Type and the quantity of personal information We carry about You and collect from You will fluctuate depending on whether you happen to be an existing patient or customer of Us or another Dental Care Network practice, have made enquiries about Our products and services and in addition the extent to which You have used Our goods and services. The private, or independently identifiable information that We hold about You may comprise if You implement to be, are now or have in the past been a patient or customer of a Dental Care Network practice:
Name, address, phone and e-mail contact details;
Private details including age and gender;
your Medicare number;
Records of service contacts such as voice recordings and system notes of telephone conversation you've had with our workers;
Statistical and census information for purposes including risk assessment and product development;
financial information (for instance, credit card numbers to help in the administration of payments for dental services);
Facts of purchases made and professional services used, like the date; and
sensitive information including:
family medical history;
Present health and dental assessment; and
4. How Information May Be Collected
We may collect personal information directly from you in numerous ways, including:
You choose to provide it directly to Us in order for Us to provide you with dental services;
You may complete forms, send an e-mail to Us, provide information during a visit to Our Dental practice;
you may select to provide information through the contact forms placed on www.dentalcarenetwork.com;
When you subscribe to newsletters or other marketing materials that are direct;
By using Our services or purchase goods.
We may also gather information from Dental Corporation Pty Ltd or other third parties if you might have supplied consent to them under their own privacy policies:
We may gather information from third parties such as your health insurance provider or Medicare; or
5. Use and disclosure of Your Private Info
We use Your private information primarily to provide, manage and administer dental services and products to You and run an efficient and sustainable business. As part of these procedures, Your private information may be disclosed by us to Dental Corporation Pty Ltd and its related entities within the Bupa Australia Group of companies. In addition, We may use Your personal information for several objectives, including:
To provide dental and related services to You;
to keep and manage Your patient file(s) at Our dental practice;
To contact You in regards to any matter relating to the dental or You services or products supplied to You;
To reply Your enquiries and deliver You dental services;
To carry out internal functions for example administration, accounting, quality assurance and information technology;
to resolve grievances;
To track cost and evaluate products and services;
To conduct statistical evaluation, research and marketing surveys;
to fulfil marketing promotions;
To manage Your invoicing for dental services, credit card payments, or to collect unpaid invoices;
To follow You up affecting further treatments or dental assessments required;
To send info about Us to You;
To comply with regulations or any laws.
To Your nominated relatives in an emergency;
To regulatory and government bodies, eg. Medicare;
To auditors and other service providers We may appoint to make sure the integrity of Our operations and services;
To any individual or thing acting on Our behalf;
To carry out a review for the goals of the practice of improving the quality of care provided;
Eg, where law requires disclosure. Compulsory notices of tribunals, law or government agencies.
Nevertheless, if We do send your private information outside Australia We will require the recipient of the information complies with privacy laws and contractual duties to maintain the security of the data.
From time to time, We may contact you to be provided by You with information about services and other products offered by Us, our related entities and our business partners that could be of advantage to You and Your family. It may be via telephone, mail, e-mail or SMS when you are contacted by us. When You become our patient, You consent to Us using your personal information for direct marketing purposes (as described in this document), unless you've contacted us to withdraw Your consent. You can contact Us at any time to let's know should You not want to receive marketing material from Us. Our contact details are at the ending of this policy.
If You request never to receive advertising material, please note that you will be still contacted by us in regards to Our ongoing relationship with You. As an example, We will still send any bills, statements and notices which might be relevant to the products and services you've got purchased from Us to You.
6. Treatment and storage of Private Advice
We shall take reasonable steps to ensure Your private information is protected from misuse and loss and from unauthorised access, modification or disclosure and is stored securely. We shall take reasonable steps to ensure that private information supplied by you may be handled relative to Australian privacy laws including the Privacy Principles that are Australian. We maintain strict data security standards and processes with a view to preventing unauthorised access by anyone apart from Us.
Our workers may handle your private information. Advice might be used by staff at an Our practice to You for the supply of dental services. Your personal information is kept by us for as long as it truly is required to Offer You the services and products You requested from Us and to comply with legal requirements.
If We no more require Your private information for any purpose, including legal purposes, We will take reasonable steps to securely destroy or de-identify your private information except in circumstances required or permitted by law.
7. Getting, Amending, Updating and Correcting Your Info
7.1 Access to private information
You might have the right to obtain private information that is held about you. It's possible for you to ask Us for accessibility to the information that We hold about you. We shall always endeavour to meet with Your request for access within an acceptable time and in the mode requested by You if it is acceptable to do so. However in some conditions, access to certain information may be dropped. Including these conditions:
We no longer hold or use the info;
providing access would have an excessive impact on the privacy of others;
The request is frivolous or vexatious;
The information relates to anticipated or existing legal proceedings and would not generally be disclosed as part of those proceedings;
providing access would be unlawful;
denying access is required by law;
providing access would be likely to prejudice the prevention, detection, investigation and prosecution of possible unlawful activity;
If we're unable to give You access to the information you've requested, you will be given written reasons with this conclusion when we respond to Your request by us. If You have any concerns about the refusal, please see section 9 with this Policy for further information.
You may be charged a decent fee for access by us to some types of advice. This cost will be limited to the cost for providing You with the advice of recouping Our prices. As an example, document retrieval, photocopy, labour and delivery to You. We WOn't bill a request to get Your info to be made by You.
You may request access to your private information by contacting Us as per the contact details at the conclusion of this document.
We shall take reasonable steps to ensure Your private information is accurate, complete and up to date at the time of gathering, using or disclosing it. If You believe any information We hold about you is incomplete, inaccurate or out-of-date, You should contact Us to let's know. We are going to respond within a reasonable interval to Your request and will take reasonable steps to amend Your records.
8. Changes to the Privacy Statement
We may alter the information or services located on Our website anytime without notice. Therefore Our Privacy Statement may change at any time additionally without notice.
9. Our Contact Information and Resolving your Matters
If You have any questions or concerns relating to this document or about how Your private information has been handled you are able to contact Us.
We can be contacted by you and request to speak to Our Privacy Officer.
Should You Be not happy with Our reply, or if You do not feel Your grievance has been worked out, you happen to be able to seek advice in the Office of the Australian Information Commissioner.
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